ATOSS Retail Solution

In the retail industry, fierce price wars and longer opening hours make a more cost-conscious workforce deployment  a necessity. Both retail chains with centralized or decentralized personnel planning, as well as big local branches, can use the ATOSS Retail Solution to deploy their staff more effectively. This is achieved by using forecasts that rely on sales and customer flow. Thanks to the full integration of working time management, determining manpower requirements and planning workforce deployment, the actual availability and the up-to-date record of hours worked is always easily accessible online. The workforce deployment in the retail trade can be planned in order to minimize costs and accommodate changes in customer traffic.

The success of big retail companies, individual local branches or departments is measured by their sales and customer flow. These factors, in turn, have a major influence on customer satisfaction. Any customer who has ever had to search high and low for the newest DVD player during peak shopping hours without finding a salesperson to help is sure to drift to the competition. ATOSS has developed a solution for retailers which combines tools to determine the exact manpower requirements in order to plan workforce deployment and working time management accurately. This enables branch and department managers to have the properly qualified staff in the appropriate areas depending on the actual number of shoppers.

In sharp contrast to many other solutions that are only updated once per day, our ATOSS Retail Solution system components can be linked online. The information we provide you with is absolutely accurate to the second.  Retailers use it to adjust workforce deployment according to the customer flow and sales situation, even at short notice, while constantly optimizing the level of service. Simultaneously, downtime and incorrect manpower allocation in the individual departments are dramatically reduced. This provides retailers with a definite cost and competitive advantage. The level of service increases considerably, without a rise in costs, due to a far better utilization of existing staff.