Small and agile or large and established? Does it matter? In the financial services sector, the size of a company is not the decisive factor for customers. Whether it is an airport branch staffed by a single clerk, a call to the customer contact center or a visit to the nearest local branch office: what really matters is service, availability and a competent point of contact. Many banks have successfully adapted themselves to more demanding customers and increasing competition.
The Luzerner Kantonalbank has taken on the challenge. It ranks among Switzerland’s leading banks with 1,000 employees and 26 branches. Expertise, performance, security and customer proximity position the bank as the preferred partner for private and business customers in the Canton of Lucerne. Sustainable human resource management forms a cornerstone of the corporate philosophy of the Luzerner Kantonalbank, which is one of the largest employers and training institutions in Central Switzerland. Efficient personnel processes and flexible working times form the basis for greater economic efficiency, customer proximity as well as an attractive work environment. We have been accompanying the Swiss bank on this path for many years with our innovative time and attendance as well as access management.
For a customer journey with feel-good factor
Business cases from the services sector. For a future-oriented, flexible workforce scheduling.