Workforce forecasting: Predicting the unpredictable

Flexible, demand-driven workforce deployment

Workforce forecasting is the basis for efficient, agile workforce scheduling. This is the only way to predict which employees with what qualifications are to be deployed where and when and at what cost — calculated per day, hour or ideally to the minute. Modern companies follow the just-in-time principle delivering economic benefits in other areas besides production and logistics. Because the following rule applies to personnel deployment: employees deployed when they are needed translate as less unoccupied time and less overtime. Productivity and service quality rise at the same time.

Personnel requirements arise directly from specific business processes and objectives. Reliable workforce forecasting is therefore only possible if all demand drivers relevant to the sector and company are taken into account. The requirements vary greatly depending on the sector and company. Personnel requirements can also be subject to demand-related or seasonal fluctuations. In-depth sector know-how is a basic prerequisite of any high-quality workforce forecasting designed to be as accurate as possible.

ATOSS has developed solutions for workforce forecasting based on advanced, leading edge technology providing effective support for this complex task.

Precise workforce forecasting for greater planning security

Fluctuations in personnel requirements are part of everyday business life — whether on a monthly, weekly, daily or even hourly basis. The task of professional workforce scheduling is to offset the effects of such fluctuations in a way that optimizes costs over the short or long term. It is based on a detailed analysis as well as on systematically factoring in all demand drivers.

Starting with estimates of the future workload and historical data such as sales achieved, cash desk receipts, order volumes, occupancy rates in hospitals or calls received at centers, the workforce forecasting tool generates a forecast. The relevant information is fed into the forecasting tool from upstream systems. The aim is to accurately describe the requirement within as short a period as possible. This forecast then forms the basis for demand-optimized planning down to the last minute.

By systematically juxtaposing the forecast workload and the actual hours worked, the quality of the forecast along with workforce scheduling can be successively improved. The general rule is that the more detailed and more exact the planning, the more impressive the effects in practice.

Benefits and effects

  • Transparency in personnel requirements
  • Personnel requirements planned and managed with pinpoint accuracy
  • Longer reaction periods
  • Personnel costs optimized
  • Service levels raised
  • Productivity increased
  • Competitiveness enhanced
Integrated workforce management

Lever for greater company success: 5 steps to integrated workforce management

Jürgen Bucher

Contact

Are you looking for a workforce forecasting solution? I would be pleased to help you!

Jürgen Bucher
Senior Sales Operations Manager

P +49 89 42771345
E sales@atoss.com

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P +49 89 42771345

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