Smart banking, smart working
The financial markets are changing. The picture is dominated by rising costs, stagnating income opportunities, tough competition and altered customer behavior. Bank Austria, a member of the European UniCredit Group, is meeting these challenges with a strategic realignment. Greater customer focus, flexibility and competitive strengths are among the objectives. Today, the bank is offering its 1.7 million private and 100,000 business customers a business model with an innovative customer service concept: a basic bank with 24/7 services of the highest quality and a consulting bank with experts and highly qualified customer support in each branch. Technically-minded customers are happy to have SmartBanking via Internet, telephone, SMS and video telephony at their fingertips. SmartBanking calls for SmartWorking. And this is our Mission.
The task was to adapt staff deployment to the changed branch and consulting concept, customer frequencies and the extended service times in a demand- and cost-optimized manner. Our solution: ATOSS Workforce Scheduling in the cloud. Automatic Duty Plan factors in requirements, qualifications, working time models, legislation and pay scales, and generates a rules-based schedule proposal. This makes the process of managing the roughly 1,700 branch employees much easier, and creates even higher planning quality. Via ATOSS Self Services, the team takes an active part in time and attendance management. The fact that Austria’s most highly capitalized bank is on the right track for the future is aptly underlined by the numerous awards it has recently won such as »Service Champion«, »Top Service Austria«, »Top Employer« or »Best Bank«. We are delighted to have been able to support one of Europe’s most innovative financial service providers on this journey.
FOR A CUSTOMER JOURNEY WITH FEEL-GOOD FACTOR
Business cases from the services sector. For a future-oriented, flexible workforce scheduling.