Citizens come first
Always close at hand for citizens, offering good services matched by favorable costs: Today, public administrations such as the District of Mettmann must think and act along entrepreneurial lines. The paramount aim is to deliver excellent service offerings, while keeping the administrative input and costs as low as possible. Digital Workforce Management supports this general public service provider in mastering these challenges based on lean, flexible personnel processes. With around 1,400 employees, the District of Mettmann is the port of call for around 500,000 citizens. Counting some 1,187 inhabitants per square kilometer, this is quite simply Germany’s most densely populated district. Whether it’s the Road Traffic Department with its licensing office, the Veterinary Office or the Immigration Registration Department – citizens of the ten local authorities forming part of the district can approach this authority in many different issues and questions. The District of Mettmann has been relying on the ATOSS Staff Efficiency Suite to manage its working time for many years. Each and every member of staff is included in the solution. Time recording, access control and parking management are all handled by the terminals our partner PCS provides. Self services ensure that employees have an overview of their working time accounts at all times.
Business cases from the services sector
For a customer journey with feel-good factor.
After all, flexible, self-determined work is encouraged and promoted by the District of Mettmann. Holidays and absences are also applied for and approved digitally and paper-free. The next step planned is the introduction of ATOSS workforce scheduling for the planning of 50 support workers for Ratingen’s affiliated housing association. Their central task is to ensure living conditions that are as normal as possible for disabled individuals, as well as assisting in their social integration. These dedicated employees put their heart and soul into their work, 24/7 and also on weekends. Such a demanding task scope calls for a sound work-life balance. Consequently, employee wishes and preferences will also be incorporated into the workforce scheduling. To make sure that at the end of the day, the focus is on what really matters: people.
Source: Our customer District of Mettmann | ATOSS Annual Report 2018