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PHOENIX group

Pharmaceuticals just-in-time

At home, on the go, in hospitals or care facilities: every day, millions of people need medication. As Europe’s leading pharmaceutical retailer, the PHOENIX group provides wholesale, retail and pharmaceutical services to ensure that pharmaceuticals are on hand wherever and whenever they are needed. With more than 28,500 employees and 152 distribution centers in 25 European countries, the company covers a uniquely large area. PHOENIX supplies around 10,000 pharmacies in Germany alone – up to five times a day. That adds up to approximately 5,000 daytime and more than 850 nighttime tours per 24-hour period. On average, the entire process of receiving an order and passing the goods on to the driver takes no longer than 45 minutes.

ATOSS customer image Exide Technologies

Source: ATOSS Annual Report 2014


This process is based on a sophisticated warehousing, logistics and transport system, a national sales network and efficient workforce management. That is why the PHOENIX group has been expanding its workflow management for many years. They rely on the ATOSS enterprise solution to manage the working times of around 7,500 employees in Germany, UK and Switzerland, including 150 staff working at the in-house customer service center. In Germany, the entire workforce is already being integrated into the time management processes via self services, workflows and mobile workforce management. Simply the fact that applications no longer need to be filed manually frees up around 6,000 hours every year – capacities that can now be spent on value-adding activities instead. Managers are automatically informed of defined events regarding their employees via ATOSS Task Management, allowing them to react in a timely manner if needed. »We deliver health« is the company’s guiding motto that the employees live by every single day. And successfully so: in the renowned OTC study carried out by »PharmaRundschau«, German pharmacists voted PHOENIX the »Best Pharmacy Partner 2014” in the »Wholesale« category.


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