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SEGMÜLLER

Welcome to the customer champion

For over 90 years, SEGMÜLLER has been regarded as the epitome of tasteful interior ambience and furnishings. A wide diversity of home furnishing brands awaits customers at eight spacious outlets in Frankfurt, Mannheim, Nuremberg, Stuttgart, Weiterstadt, Pulheim, Friedberg and Parsdorf – from chic accessories and timeless basics all the way through to thrilling designer products. The Friedberg headquartered company also produces high-quality furniture in its own workshops – where traditional craftsmanship melds with leading edge manufacturing technology. As evidenced by many awards, top quality and superior service are rooted in a long tradition at SEGMÜLLER. The furniture chain, for example, is one of "Germany's Customer Champions" and a member of the "Club of the Best with audited Customer Service". To safeguard this tradition, now and in the future, the company relies on efficient working time management and service-oriented workforce scheduling based on the ATOSS Retail Solution.

As part of a company-wide project, personnel and administration processes were optimized, complex working time rules simplified and interfaces created with existing systems such as Lotus Notes, wages and salaries, ERP and BI tools. At present, around 5,000 employees are covered by working time management in sales, administration, production, logistics and catering. Our solution is also managing access control. The 2,200 sales floor consultants are scheduled to reflect customer and service criteria, taking their qualifications and individual workplace rules into account. Company management benefits from enhanced transparency and flexibility in all working time matters. As a result, the customers of this successful company can continue to look forward to gratifying and pleasant shopping experiences.

Download business cases - retail sector (pdf, 2.1 MB)

ATOSS Customer Image SEGMÜLLER

Source: ATOSS Annual Report 2016


Hildegard Kürzinger, Central HR Manager:

»Our aim was not just to reduce the time and effort spent on planning and administration, but also to safeguard the high quality of our services. Because this is what our company stands for.«