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CARGLASS: Rapid response times and top class service

Continual expansion demands, optimized time and attendance models

CARGLASS insists on first class quality, efficiency and innovation for its repair and service offerings. In view of increasing cost pressures in a sector that relies heavily on service, efficient scheduling and deployment of costly human resources takes the highest priority.

This specialist in the exchange and repair of vehicle glass meets the demands of the service market thanks to centralized time and attendance models and flexible workforce scheduling.

CARGLASS

CARGLASS: Employee availablity "just in time" and around the clock


Ralf Welters
HR Director, CARGLASS Deutschland GmbH, Cologne
“Decisive factors in our decision to use ATOSS were the provision of mature solutions – especially the integrated Web Client – and the unique benefits delivered by the annual holiday planning function. This software gives our regional managers a continuous accurate overview of staff numbers currently scheduled for their region. This enables them to make a quick decision on whether an employee can take leave within a certain period, or whether low staff capacity means that the period will have to be shifted. The competition couldn’t offer us these functionalities.”

Project at a glance:

Goals

  • Greater transparency and less administration input
  • Rapid steering options for bottom line and monthly overviews
  • Key staff facts and figures at the touch of a button
  • Demand driven workforce scheduling
  • Optimization of staff costs

Employees, time and attendance models

  • Around 1,000 employees in over in 260 service centers and 250 mobile units
  • Round-the-clock shifts 365 days a year

ATOSS Solutions in place

  • Time and attendance management
  • Web Client
  • Interface with the in-house order processing system
  • Workforce scheduling
  • Interface with the LOGA 2001 payroll system