Personnel requirements as a management parameter
The financial benefits of the just-in-time principle are not limited solely to the manufacturing area. The same holds true for Workforce Management and the deployment and management of employees. Deploying staff only when needed cuts costly unoccupied time and overtime, while boosting productivity and service quality at the same time. Personnel requirements form the basis for service-optimized, cost-optimized Workforce Management – whether per day, per hour, per quarter-hour or even per minute. Personnel requirements arise directly from specific business processes and objectives. Consequently, reliable Workforce Forecasting is only possible if all sector and company-specific demand drivers are factored in. In-depth industry know-how is an essential prerequisite for high-quality, exact-as-possible Workforce Forecasting.
Balancing out fluctuations, optimizing costs
Day in, day out, businesses are faced with fluctuations in personnel requirements - whether on monthly, weekly, daily or even hourly levels. Professional
Workforce Management and deployment is responsible for smoothing out these fluctuations in the short or long term, and in a cost-optimized manner. This needs to be based on detailed analyses as well as a rigorous consideration of all demand drivers. Based on forecasts of the future workload and historical data – i.e. sales realized, receipts, order volumes, hospital occupancy rates or calls placed in the call center – a forecast is generated which forms the basis for workforce deployment. The relevant information flows from upstream systems into the calculation of demand. The goal is a precise description of the demand within the shortest possible timeframe. This forecast then forms the ideal basis for demand-optimized planning which is accurate down to the minute. Consistent balancing of the predicted workload with hours actually incurred enables steady improvement of the forecast quality and thereby Workforce Management and deployment. It’s a fact - the more granular and accurate planning is, the more impressive the results will be in actual practice.