Workforce Management the Japanese way
In the 1930s Eddie Bauer made the first garment with goose down filling, the legendary "B-9 Flight Jacket" that went down in American history. Since those early days the US company has developed into an international provider of outdoor inspired leisure clothing - with 350 stores worldwide, catalog mailing and online shop. The first Japanese store opened its doors in 1994 in Tokyo. In the meantime, Eddie Bauer shops have been established area-wide throughout Japan. Eddie Bauer Japan Inc. is a joint venture between the US company Eddie Bauer Inc. and the German Otto Group.
Following a detailed requirements analysis, the management of Eddie Bauer Japan opted for the ATOSS Retail Solution. A reference visit to SportScheck GmbH in Munich proved a particularly convincing experience. The sporting goods retailer that also belongs to the Otto Gruppe has already been successfully using the sector solution in all of its stores. Additional criteria were the availability in multiple language versions, the outstanding flexibility of the software, as well as the capability to readily factor in Japanese legislation and collectively bargained pay scales. In order to ensure that the software would deliver the desired benefits on the Asian markets, a detailed process analysis was conducted at Eddie Bauer in Tokyo in the run-up to the project kick-off.
"We failed to find a solution on the Asian markets that suited our requirements profile. The capabilities of the ATOSS solution, particularly the automated duty planning and the linking to our POS system will help us to optimize workforce management at our stores and offer even better service. I am especially pleased with the transparency we have gained in all human resource issues, explained Matthias Engel, managing director of Eddie Bauer Japan Inc.