Frontstage and backstage

engelhorn is one of the top notch addresses in Germany for fashion, accessories and sports-fashion – accounting for a shop floor area exceeding 41,000 m² spread over nine shops, in addition to two online shops. This family-run business headquartered in Mannheim is a salient example of demand-driven, staff-oriented workforce management along the entire value chain. Around 1,650 staff members, including 470 employees in logistics, ensure that the company’s demanding customers receive outstanding service both frontstage and back. Logistics is responsible for supplying the shops and the online shops. The task scope includes incoming goods, storage, labeling, order picking, returns and shipping.

»Same-day processing« is the driving principle behind engelhorn’s modern logistics center. This means that orders are pocessed and completed on the same day. ATOSS Workforce Management helps to put this key objective cost efficiently into practice. Based on trend forecasts and key performance indicators, Workforce Forecasting calculates the exact number of employees required per hour for every eployment area. The Automatic Duty Plan generates a demand-optimized, rules-based plan which takes account of legislation, pay-scales, working hour balances, availabilities and qualifications. An internal relief pool with multiple qualifications provides short-term flexibility. The effects of this integrated planning speak for themselves: higher forecasting accuracy and a significant reduction in overtime and idle times.

Source: Our customer engelhorn | ATOSS Annual Report 2015

Case Study engelhorn

Superlative – front to back

The Mannheim based family-run company is a perfect example of demand driven and employee-oriented workforce scheduling along the entire value creation chain.

ATOSS Case Study engelhorn (pdf, 749 KB)
ATOSS customer engelhorn

Our customer: engelhorn | ATOSS Annual Report 2015

Jürgen Bucher


Are you looking for a workforce management solution? I would be pleased to help you!

Jürgen Bucher
Senior Sales Operations Manager

T +49 89 42771345
E sales@atoss.com