Unique shopping experiences
Globus is a veritable Swiss institution. For over 125 years, this premium department store has been synonymous with a unique, exquisite shopping ambience, exclusive products, as well as a passionate dedication to detail and superb service. Some 3,200 members of staff active at 13 Globus department stores, 30 specialist retailers and two additional outlets never fail to delight their customers. Digital Workforce Management was topping senior management’s agenda, with the aim to ensure high service quality and cost efficiency over the long term. Following reference visits to Breuninger and Sprüngli, the MIGROS subsidiary opted for ATOSS Retail Solution in the cloud. Customer centricity, employee satisfaction and the optimization of personnel expenses – these are the core issues of the strategic project. Scheduling quality is also to be enhanced, in connection with lower planning input and costs. No problem for ATOSS Retail Solution. In future, workforce scheduling in food and non-food departments will be based on precise staff demand forecasts. Drawing on sales figures from comparable days in the past, requirements are determined on a 30-minutes-scale. Planning and scheduling will incorporate events, promotions and break times, ensuring best service at all times – also during sales peaks.
ATOSS Task Management warns of impending understaffing, so that planners can rapidly adapt personnel capacity. The planning process also factors in the roughly 500 seasonal workers. Thanks to our mobile app, sales and fashion consultants are granted greater responsibility, as well as enhanced working time transparency. Thanks to their digital “Compagnon”, employees can record time, view duty plans and receive shift offers at short notice – in all required languages of course. The pilot project is now ongoing at the Glattzentrum store. The rollout in all other Globus stores is to be completed within twelve months. So when it comes to Workforce Management, Switzerland’s premium retail address is also living up to its aspiration to uniqueness. Premium – plain and simple.
Given the many different lines of work and the high demands on service quality, it was a challenge for Globus to find the right partner for workforce scheduling. We are convinced that ATOSS Retail Solution is an advanced and extremely agile software system that accommodates the needs of both employees and customers alike.