On the management agenda
At Globus Fachmärkte with their total of 97 stores, customer and service focus takes center stage. This guiding principle is lived and breathed every day by all employees at 81 Globus DIY stores, ten hela Profi Zentren and six ALPHATECC. Electrical goods stores. And the results are there for all to see as the company scores top marks in customer satisfaction surveys every year. To ensure that personnel processes remain lean and staff deployment cost-effective, this retailer relies on ATOSS Retail Solution across the board for its 8,600 full-time and part-time employees.
Time & attendance management and human resource planning are subject to uniform principles in all stores. In sales, there is one dispatcher responsible in each department for ensuring that there are enough qualified staff at all times on the sales floor during peak times, e.g. on bridging days or Saturdays. A percentage rate in the plan shows the store manager or personnel management at a glance whether the available employees were scheduled to maximum effect on busy days. To avoid long delays at the cash desks, check-out staff schedules are planned by means of Automatic Duty Plan based on demand. Variously weighted demand drivers such as footfall, numbers of receipts and articles as well as sales trends, seasonal effects and special events are incorporated into the planning process. Personnel requirements are calculated at half-hourly and hourly intervals – achieving forecasting accuracy of 95 percent. The planning and scheduling process automatically takes 16 criteria into account, among them qualifications, account balances, maximum or minimum numbers of hours as well as legislation and collective agreements. Employees benefit from fairer duty plans, even distribution of overtime and more predictable working time. Management can generate store-specific, departmental reporting and ad hoc surveys at the simple touch of a button. That enables rankings or comparisons to be produced and identifies potential for improvement in performance, personnel costs, organization of working time and health management. Sales on busy days have also risen measurably as a result of continuously optimizing the level of service and enhanced quality of planning. No wonder, therefore, that workforce management is now a matter for the boardroom at Globus Fachmärkte.
Source: Our customer GLOBUS Baumärkte | ATOSS Annual Report 2017