On the management agenda
In 2016, GLOBUS Baumaerkte was selected for the eighth time in a row by readers of the sector’s »Do-it-yourself« magazine as Germany’s most customer-friendly DIY company. This has pleased the company’s management and its more than 8,000 employees, as the customer is the ultimate benchmark at GLOBUS. The company operates 88 DIY centers with an average shop floor area of 8,800 m² and seven ALPHATECC consumer electronics stores. In order to meet the company’s high service standards, planning and managing employees in a customer and service-oriented manner is performed by ATOSS Retail solution.
Aspects that include sales, customer footfall, promotions such as open Sundays or discount days, as well as seasonal fluctuations, are all incorporated into the planning. The scheduling and deployment of cash desk staff can be carried out in even more detail with the Automatic Duty Plan. Parameters such as performance data, receipt sizes and forecasts on customers and articles facilitate the calculation of the right number of employees at half-hour intervals, which keeps queues at the cash desk area to a minimum. The effects of demand-optimized planning: a more efficient use of flexibility, quick response to staff shortfalls, less working time violations, more equitable duty plans, greater employee motivation and more transparency for management. Analyses about specific markets and areas of business enable rankings and benchmarking that show senior management and store managers the improvement potential in all aspects to do with performance, personnel costs, working hours, occupational health and safety in the individual stores. Today, uniform principles are applied to time and attendance management and workforce scheduling across all the stores. Processes have become more efficient in all stores. Since the introduction of the ATOSS solution, provisions for overtime have been cut down by 50 percent on an annual basis, while sales have risen substantially due to the optimization of service levels on busy days. It comes as no surprise that the topic of workforce management has meanwhile become a fixed agenda item at the quarterly management events.
Source: ATOSS Annual Report 2014
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