Committed to service excellence
TEREG is a well-known organization in Hamburg and its environs. Offering a full range of services for buildings, this successful company has been operating here since 1963. Today, TEREG customers benefit from a genuinely all-inclusive package. Through its Cleaning, Refurbishment and Services Divisions, TEREG protects portfolios as well as preserving the value and functionality of properties, facilities, vehicles and outdoor spaces. Customer centricity is key – around the clock. After a thorough analysis of its requirements, TEREG has opted for the ATOSS Enterprise Solution, enabling the company to maintain its high quality standards and deploy personnel even more flexibly. The introduction of the solution is underway. Internal change management augments this ambitious project and is intended to secure the acceptance of the workforce right from the start. In future, the working times of all around 1,700 TEREG employees will be managed digitally. Working time will then no longer be recorded on time sheets but, depending on the situation, on the phone, at PCs or on the road via smartphones.
Business cases from the services sector
For a customer journey with feel-good factor.
Thanks to intuitive self services, employees can view their working time accounts at all times, apply for absences or correct their time entries. Working times can also be conveniently booked to individual buildings or projects. An interface automatically transfers assessed working times to the SAP Payroll System. Managers benefit from greater transparency and proactive notifications, e.g. on the expiry of fixed-term employment contracts, rule breaches or employees’ birthdays. A second step involves introducing the Automatic Duty Plan and Qualifications Management modules. The TEREG planners will then be able to produce cost- and demand-optimized duty plans, incorporating working time data, the necessary qualifications and individual employee requirements, besides factoring in statutory regulations and collective agreements. And the next project is already on the agenda. Additional companies are set to be integrated into the ATOSS solution. When it comes to Workforce Management, this full service provider is absolutely committed as well.
Source: Our customer TEREG | ATOSS Annual Report 2018