Service excellence or excellent margins? Why not have both?

ATOSS Hospitality Solution: first class service at optimized personnel costs

Whether international hotel chain, business hotel or individual family-run hotel: guests expect excellent service and quality as well as personal care and commitment 24/7. This means longer working hours and higher personnel costs. Work processes have to be transparent and flexible to ensure maximum efficiency and fairness in staff deployment. If staff are available precisely to schedule, expensive idle periods and overtime go down, curbing costs while boosting service levels. A total of 85 percent less planning work, 30 percent less unproductive working time and sickness rates down by 50 percent thanks to increased staff autonomy – these figures from current ATOSS service sector projects underline the impressive potential demand-optimized workforce deployment unleashes.

Upgrade your personnel planning

Hotel personnel organization is complicated and time-consuming – alternating shifts, weekend work, short-term work assignments and overtime are daily routines. In addition, fast-tracking booking channels are triggering short-term staffing fluctuations. Consequently, personnel planning is usually carried out on a departmental basis – as access to master data and working time accounts is rarely available. The ATOSS Hospitality Solution allows you to efficiently replicate all aspects of working time recording, access control and time and attendance management. Particularly following the European Court of Justice (CJEU) judgment on obligatory time working recording, the subject of work management is now more important than ever. And with our ATOSS solution, staff scheduling processes are centralized and planning input is reduced to a minimum. The solution automatically generates a rule-based duty plan factoring in absences, planning-related parameters, hotel-specific benchmarks and recurring events. Specific requirements as determined by law, collective bargaining agreements or individual arrangements are all incorporated, plus staff preferences and qualification requirements. Flexible response to the typical short-term changes pervading the hotel and catering trade is fast and simple – driving planning quality and service levels onwards and upwards.

A forward looking solution

The ATOSS Hospitality Solution integrates time management and workforce deployment functions. The multi-step product concept enables professional workforce management meeting all requirements and company sizes. The scalable solution grows with your demands. The portfolio can be further extended with numerous supplementary modules ranging from time recording, access control, qualification management through to mobile apps and self-services as well as strategic capacity and demand planning. The ATOSS Hospitality Solution impresses with top notch functionality, intuitive user guidance and state of the art technology. The platform-independent solution dovetails seamlessly with existing system infrastructures. Our customers benefit from low integration costs, superior performance and free choice of time recording equipment, databases and operating systems – in other words, long-term investment security. Open, flexibly adaptable interfaces link the ATOSS Hospitality Solution rapidly to downstream and upstream components such as PMS, POS and forecast systems. The solution is available in the Cloud or on your premises.


Best of Services

Digtal workforce management for service providers

For a customer journey with feel-good factor

Best of Services (pdf, 2212 KB)

Benefits and uses

  • Reduction of routine activities
  • Less administrative work
  • Lower personnel costs
  • More efficient planning process
  • Enhanced planning quality thanks to automated, rule-based planning suggestions
  • Higher transparency
  • Introduction of company-wide standards
  • Enhanced service levels for guests
  • Long-term investment protection due to platform independence


Jürgen Bucher


Do you have any questions regarding the ATOSS hospitality solution? I would be pleased to help you!

Jürgen Bucher
Senior Sales Operations Manager

T +49 89 42771345