Determining how many employees are required
With which qualifications?
Personnel structure optimization
Match personnel requirement and structure in the long-term
Aligning personnel demand and personnel capacity over the medium-term
Operationally aligning personnel demand and personnel capacity in a sales, service, cost-optimized as well as employee-oriented manner
Managing and steering personnel
Optimal response to short-term changes
Time and attendance management
Recording and evaluating working time
Working hours flexibilization
WORKFORCE FORECASTING WITH A FOCUS
Personnel requirements arise directly from specific business processes and objectives. Reliable workforce forecasting is therefore only possible if all demand drivers relevant to the sector and company are taken into account. Requirements vary greatly depending on the sector and company. Personnel demand can also be subject to demand-driven or seasonal fluctuations. In-depth sector know-how is a basic prerequisite of any high-quality workforce forecasting system that aims to provide maximum accuracy.
ATOSS has developed solutions for workforce forecasting based on advanced, leading-edge technology that provide effective support for this complex task.
PRECISE WORKFORCE FORECASTING FOR GREATER PLANNING SECURITY
Fluctuations in personnel requirements are part of everyday business life, whether on a monthly, weekly, daily or hourly basis – or even by the minute. The task of professional workforce scheduling is to offset the effects of such fluctuations in a way that optimizes costs over the short and long term.
Starting with estimates of future workload and historical data such as sales achieved, cash desk receipts, order volumes, occupancy rates in hospitals or calls received at call centers, the workforce forecasting tool generates a forecast. The relevant information is fed into the forecasting process from upstream systems. The aim is to accurately describe the requirement within a defined period that is as short as possible. This workforce forecast then forms the basis for demand-optimized workforce planning down to the nearest minute.
By systematically juxtaposing the forecast workload and the actual hours worked, the quality of the forecast – and therefore workforce scheduling – can be successively improved. The general rule is that the more detailed and more exact the workforce scheduling, the more impressive the effects in practice.
BENEFITS AND EFFECTS OF WORKFORCE FORECASTING:
- Transparency in terms of personnel requirements
- Personnel requirements planned and managed with pinpoint accuracy
- Longer response times
- Personnel costs are optimized
- Service levels are raised
- Productivity is increased
- Competitiveness is enhanced