Workforce forecasting: predicting the unpredictable

Flexible and demand-driven workforce deployment

Workforce forecasting provides the basis for efficient, agile workforce scheduling. Only by means of professional workforce forecasting is it possible to predict which employees with what qualifications are to be deployed where, when and at what cost — calculated per day, per hour or ideally down to the minute. Here, modern and dynamic companies follow the just-in-time principle that offers economic benefits in a whole range of areas – not just production and logistics. After all, the following ultimately is true of efficient workforce deployment: if staff are deployed when they are needed, it means less expensive downtime and less overtime. At the same time, there is an increase in productivity and service quality.

Workforce forecasting with a focus

Personnel requirements arise directly from specific business processes and objectives. Reliable workforce forecasting is therefore only possible if all demand drivers relevant to the sector and company are taken into account. Requirements vary greatly depending on the sector and company. Personnel demand can also be subject to demand-driven or seasonal fluctuations. In-depth sector know-how is a basic prerequisite of any high-quality workforce forecasting system that aims to provide maximum accuracy.

ATOSS has developed solutions for workforce forecasting based on advanced, leading-edge technology that provide effective support for this complex task.

Precise workforce forecasting for greater planning security

Fluctuations in personnel requirements are part of everyday business life, whether on a monthly, weekly, daily or hourly basis – or even by the minute. The task of professional workforce scheduling is to offset the effects of such fluctuations in a way that optimizes costs over the short and long term. 

Starting with estimates of future workload and historical data such as sales achieved, cash desk receipts, order volumes, occupancy rates in hospitals or calls received at call centers, the workforce forecasting tool generates a forecast. The relevant information is fed into the forecasting process from upstream systems. The aim is to accurately describe the requirement within a defined period that is as short as possible. This workforce forecast then forms the basis for demand-optimized workforce planning down to the nearest minute.

By systematically juxtaposing the forecast workload and the actual hours worked, the quality of the forecast – and therefore workforce scheduling – can be successively improved. The general rule is that the more detailed and more exact the workforce scheduling, the more impressive the effects in practice.

Benefits and effects of workforce forecasting:

  • Transparency in terms of personnel requirements
  • Personnel requirements planned and managed with pinpoint accuracy
  • Longer response times
  • Personnel costs are optimized
  • Service levels are raised
  • Productivity is increased
  • Competitiveness is enhanced
Integrated workforce management

Lever for greater company success: 5 steps to integrated workforce management

Jürgen Bucher


Are you looking for a workforce forecasting solution? I would be pleased to help you!

Jürgen Bucher
Senior Sales Operations Manager

T +49 89 42771345

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