Customer Support Employee m/f/d

About ATOSS

ATOSS Software SE is one of Germany’s most successful tech growth stories. As the market leader in Workforce Management Software, we help companies work more intelligently, creatively, and humanely optimizing the balance between profitability and people. 

We’re a rare company: according to Handelsblatt (10/24), just 309 public companies worldwide achieved over 20% return on sales for ten consecutive years. Only two are based in Germany and ATOSS is one of them. 

With 19 years of record breaking growth, over €2 billion market cap, and listings in SDAX and TecDAX, we’re scaling globally and we’re growing. 

If you’re ready to drive impact in a high-performing B2B SaaS environment, this is your chance to elevate your career. 

The Person You are 

At ATOSS, we hire for both character and skill, seeking individuals who embody resilience, a pioneering spirit, and the passion to grow. 

We value those who: 

Think like entrepreneurs – taking ownership, pushing boundaries, and driving impact. 
Challenge the status quo – bringing fresh ideas and bold execution to the table. 
Thrive in change – seeing growth as a lifelong journey, both professionally and personally. 

The Role

We are looking for a customer- and service-oriented individual to join our Customer Support team. In this role, you will handle customer inquiries and issues with enthusiasm and a problem-solving mindset. A strong technical focus is required, as you will enjoy troubleshooting and working with our ATOSS Software. If you love diving into technical challenges and providing excellent customer support, we’d love to hear from you!

Key Responsibilities

• Technical customer support for our ATOSS solution via phone, E-Mail, and remote maintenance 
• Taking customer inquiries, analyzing, and offering solutions 
• Answering questions about our software directly as well as via our ticket system 
• Advising customers on the implementation of HR processes 
• Close collaboration with our consultants and the development department 
• Developing and testing corresponding solutions 
• Documenting the activities carried out in our ticket system 

Key Requirements

• Completed education, ideally in the IT field 
• Knowledge in user support for PCS (IntusComm), dormakaba or datafox (datafox Studio) hardware is an advantage 
• Customer- and service-oriented work and teamwork skills 
• Strong communication skills 
• Good technical understanding 
• Good English and German skills 

Our Benefits:

• Onboarding: HR Induction, Newbies-Day, Training for our internal products & Buddy-Program
• Benefits: meal vouchers, performance bonus, recommendation bonus, voluntary company bonus, free parking at our VOX Technology Park location in Timisoara, Bookster for bookworms, gaming rooms & rooftop access in Timisoara
• Company culture: flexibility through HYBRID working style (50% work from home), 23 vacations days from start, Diversity & Inclusion Team – culture talks, company event (Halloween/Christmas/ Summer party, team buildings), Barista corner in Timisoara, fresh fruit & sweets day after every release cycle, relocation package for those who wish to move to Timisoara/Sibiu
• Career and development: career model with Expert- & Leadership Track, LinkedIn Learning, German language course if department requires, Java and Scrum certifications
• Health Initiatives: medical subscription with a national-wide medical provider, 7Card for fitness activities, engagement events for employees
• Stability & Growth: Company listed on SDAX & TecDAX, with 19+ years of record-breaking revenue and a 30%+ EBIT margin. Certified Top Employer© for the 5th year in a row.
• 2 locations in Romania: TIMISOARA – VOX Technology Park | Calea Torontalului nr 69 | building B and SIBIU Str. Nicolaus Olahus | No.5 | Business Center Sibiu | Building B | Ground Floor
• Standard contract: CIM

At ATOSS, great talent knows no limits. We welcome professionals from all backgrounds and empower their growth through an inclusive, skill focused environment.  

Join us and be part of a high-growth, future-focused company!