Team Lead Customer Success SMB m/f/d

About us 

ATOSS Software SE is one of Germany’s most successful tech growth stories. As the market leader in Workforce Management Software, we help companies work more intelligently, creatively, and humanely optimizing the balance between profitability and people. 

We’re a rare company: according to Handelsblatt (10/24), just 309 public companies worldwide achieved over 20% return on sales for ten consecutive years. Only two are based in Germany and ATOSS is one of them. 

With 19 years of record breaking growth, over €2 billion market cap, and listings in SDAX and TecDAX, we’re scaling globally and we’re growing. 

If you’re ready to drive impact in a high-performing B2B SaaS environment, this is your chance to elevate your career.

The Person You are  

At ATOSS, we hire for both character and skill, seeking individuals who embody resilience, a pioneering spirit, and the passion to grow.  

We value those who:  
Think like entrepreneurs – taking ownership, pushing boundaries, and driving impact.  
Challenge the status quo – bringing fresh ideas and bold execution to the table.  
Thrive in change – seeing growth as a lifelong journey, both professionally and personally. 

The Role 

You will be the strategic partner for our customers in the DACH region, driving the adoption of our software and ensuring long-term customer satisfaction. With a strong focus on collaboration, KPIs, and growth opportunities, you help unlock the full value of our solutions and strengthen customer loyalty.

Key Responsibilities

• You are the main point of contact for your cross-industry customer portfolio in the DACH region and proactively drive software adoption and goal achievement to improve our renewal rates.
• You communicate daily with decision-makers, key stakeholders, and users of our software and document these interactions in our CRM system.
• You plan, lead, and moderate QBRs (Quarterly Business Reviews) and other regular meetings, analyze KPIs, and derive concrete recommendations and optimization opportunities for your customers.
• Through regular engagement, you identify new sales opportunities and hand over qualified leads to our sales team.
• You work closely with Product Management, Product Marketing, Sales, and our Professional Services teams.
• You actively contribute to the development of Customer Success Management by enhancing playbooks and processes, sharing best practices, and coaching junior colleagues to strengthen team capabilities.

  Key Requirements 

• At least 6 years of experience in SaaS-specific Customer Success Management, Account Management, or IT consulting – ideally in the area of Workforce Management
• University degree in Business Administration, Business Informatics, Computer Science, or extensive practical expertise in HR/Workforce Management
• Strong customer orientation, initiative, quick comprehension, and the ability to drive execution
• Excellent communication and presentation skills in both German and English
• Very good MS Office skills (PowerPoint, Word; Excel is a plus). Experience in implementing complex IT systems and project management certifications are a plus
• Project management experience or certifications are considered an asset

Our Benefits   

• Competitive Rewards: Including profit-sharing and employee stock program.  
• Structured Onboarding & Continuous Leadership Development: Clear career paths onboarding through Expert & Leadership Tracks, plus access to ATOSS Academy.  
• Flexible Work Culture: Hybrid options (remote within the EU), 30 days of vacation, and a strong commitment to diversity & inclusion.  
• Engaging Team Environment: Seasonal company events, team retreats, and an in-house barista.  
• Health & Wellbeing: Including regular check-ups, corporate wellness programs, and Wellhub membership.  
• Stability & Growth: Company listed on SDAX & TecDAX, with 19+ years of record-breaking revenue and a 30%+ EBIT margin. Certified Top Employer© for the 5th year in a row.  

At Atoss, great talent knows no limits. We welcome professionals from all backgrounds and empower their growth through an inclusive, skill focused environment. 

Join us and be part of a high-growth, future-focused company!