Healthy processes – Bezirkskliniken Schwaben

The district hospitals that make up Bezirkskliniken Schwaben (BKS) specialize in psychiatry, psychotherapy, psychosomatics, neurology and neurosurgery. BKS offers top-quality medical care for citizens in the Bavarian-Swabian region at nine hospital sites and in various residential, care and support facilities. Over 76,000 patients – including some 25,000 long- and short-term inpatients – are treated every year at the facilities in Augsburg, Burgau, Donauwörth, Günzburg, Kaufbeuren, Kempten, Lindau, Memmingen and Obergünzburg. The treatment program is built on quality of care, cost-effectiveness and an attractive working environment for the over 5,000 staff employed across the group. To balance the interests of all parties, the hospital management is committed to flexible, staff-oriented working times, which are managed with differing degrees of intensity at the various sites using the ATOSS Medical Solution. The new staffing requirements in psychiatry and psychosomatics (PPP-RL) provided the initial impulse for a comprehensive strategic workforce management project centered around our solution. The ambitious aim: to harmonize processes and structures across all sites, create company-wide guidelines and establish uniform data structures.

Our consulting team held several workshops with the works council, HR and IT to produce a detailed project plan for the company’s journey into a new and consistent process and system landscape. A structured, professional change management setup that involved all stakeholders took top priority. Right from the outset, close cooperation with the various teams and a detailed communication, training and support concept ensured a high level of acceptance among all participants. The project is set to be completed by the midpoint of the year. With the Automatic Duty Plan, Qualifications Management and Cost Center Management and an import interface with the patient information system, BKS is able to keep up with the latest HR requirements in accordance with the PPP-RL and the regulations governing minimum thresholds for nursing staff. This also applies to the documentary evidence required for each quarter, each facility, each ward and each month. In the long term, patient numbers will be used in workforce scheduling to produce a target occupancy rate to enable even better controlling. And the initiative, which is being driven by IT managers, will not just benefit compliance: Our intuitive Staff Center with its digital requests feature is set to generate greater transparency and efficiency at all levels. Such a multifaceted and future-proof workforce management system will enable BKS to stay true to its company principles.

Source: ATOSS customer Bezirkskliniken Schwaben | ATOSS Annual Report 2020