The sophisticated world of chocolate– Confiserie Bachmann

Confiserie Bachmann epitomizes utmost culinary delight and premium quality. The company – now in its fourth generation of family management – is one of Switzerland’s largest confectionery bakers. Spreading across an area measuring more than 10,000 square meters, the bakehouse in Lucerne focuses on traditional baking techniques and recipes, involving artisan sophistication and meticulous attention to detail. Specialties such as freshly baked bread, exquisite chocolates and cakes are sold by 19 specialist retailers or made exclusively to customer orders. And all of this 365 days a year. This traditional confectioner also places high quality demands on its workforce management. Consequently, the ongoing digitization project is taking high priority throughout the company. Besides comprehensive functionality, the future viability and professional consulting were especially crucial criteria in selecting the new solution. And this is precisely where our strength lies. In future, around 600 employees from the Production, Logistics, Admin and Sales areas will be scheduled and managed by the ATOSS Enterprise Solution – naturally factoring in all the relevant statutory regulations, collective agreements and specific company regulations.

Following on from the company-wide introduction of working time management and access control, workforce scheduling is being implemented for the roughly 400 employees active at the bakehouse and specialist retailers. The company has opted for intuitive self services to involve the entire Bachmann team more closely in the organization of their working times. And, as the icing on the cake, we will be installing Workforce Forecasting and Automatic Duty Plan in the retail outlets in the third phase of the project. Around 200 employees in Sales will then be automatically planned, taking account of defined demand drivers such as cashdesk receipts and footfall measurements. Backed by these capabilities, this innovative company rooted in a long tradition is endeavoring to luxuriate its customers with a truly exceptional shopping experience – also at its new flagship location in Zurich’s Bahnhofstrasse, where the finer things in life are celebrated on all levels.

Source: ATOSS Customer Confiseur Bachmann | ATOSS Annual Report 2018