Hornbach
Solution: ATOSS Retail Solution
Usage: AT, CH, CZ, DE, LU, NL, RO, SE, SK
Quantity: Employees 25,000
HORNBACH ranks as one of the biggest retailers for DIY and garden supplies with 170 stores in nine European countries. This equates to a total retail floor space of around two million square meters and an average store size of approx. 11,800 sqm. In addition to a solid focus on customer satisfaction and high service levels, team spirit and cooperation are of utmost importance. The company places its employees at the heart of everything it does and takes an innovative approach to the organization of working time. We discussed the use of the ATOSS Retail Solution in this context with Jens Steinhorst, HR IT Consultant at HORNBACH.
How are you using workforce management today?
HORNBACH Baumarkt AG is running ATOSS solutions in all of its stores, logistic centers and headquarters in nine countries. In total, that’s over 25,000 users in more than 170 locations. A wide range of modules are at work, starting with time management, automated workforce management and on to Staff Center Mobile. The wage systems in all nine HORNBACH regions are linked up with the ATOSS solutions. When choosing a provider, it was important for us to have a standard system group-wide backed by a reliable partner.
What is the most significant benefit of your workforce management solution?
By implementing the solution, we wanted to provide the right balance between customer focus, profitability and employee orientation. The digitalization of processes and workflows significantly reduced manual operations. As a result of the largely automated workforce scheduling, our scheduling is very customer-oriented, more precise and efficient. We have also implemented our New Work models “tailored working time” and “leisure time from salary” and mapped these in the ATOSS solution. This includes workflows, shift models, balances, reports and much more. The employees are involved in the processes via self services and can determine their own working time and preferences based on the shift exchange platforms. We also have a great deal of transparency in terms of time accounts. Errors and breaches of law are minimized by the proactive warnings issued by task management.
What future challenges will you be solving with workforce management?
The current focus is on linking SAP SuccessFactors to our ATOSS solutions so as to create an integrated HR system landscape. We will also continue to optimize our workforce scheduling and want to create even greater flexibility and free scope for employees. We have received the request to enable employee self-planning from many regions.
Source: ATOSS Customer Hornbach | ATOSS Annual Report 2022
