Versandhaus Walz
Solution: ATOSS Retail Solution
Usage: AT, CH, DE
Quantity: Employees 1,100
Only those who benefit others will be successful themselves. This guiding principle of company founder Alfons Walz has shaped the success story of Versandhaus Walz GmbH for 70 years with the baby-walz, Die moderne Hausfrau and the walzvital brands. The daily priority for the more than 1,000 employees is to meet all customer needs in the best possible way. In Germany and other European countries. We asked Bernd Richter about the contribution digital workforce management makes in this context. Richter heads up Human Resources & Facility Management and has been part of the Walz family since 1993.
How are you using workforce management today?
For the time recording and time and attendance management of our approx. 1,100 employees in Germany, Austria and Switzerland. We also plan the teams in our logistics, the baby-walz stores and our customer services – demand-optimized and partially based on automated processes. Via the Staff Center, all our employees can view the current working time data, make adjustments to their own schedule and record their working time. And with task management we receive proactive and automated messages – for example, if the working time account limit is exceeded or if employees are at risk of exceeding the maximum working time allowed by law.
What is the most significant benefit of your workforce management solution?
Transparency: That’s the biggest benefit by far. We now have all information at hand in a quick, up-to-the-minute manner from a single system. In addition, our workload is reduced significantly compared to “before”, for example, in the management of absences or workforce scheduling. Manual data maintenance in different systems always entailed a certain potential for errors. As the entire data is processed in real time, the information reaches employees more quickly and more efficiently. You can also submit holiday requests or view duty plans from home, while requests are processed on the same day. This makes things easier for everyone involved.
What future challenges will you be solving with workforce management?
We perceive digitalization as an ongoing project. Which means we will be continuously developing our workforce management. In terms of technology, we will be focusing closely on cloud migration in 2023. The aim here is to further reduce the level of IT administration, among other things. In addition, we are optimizing our workforce scheduling on an ongoing basis – and the rollout in other areas is also on the agenda. Moreover, we will be continuously optimizing our workflows, further advancing process digitalization and making the Staff Center Mobile available for all employees. This will provide us with greater flexibility and will raise acceptance thanks to the user friendliness.
Source: ATOSS Customer Versandhaus Walz | ATOSS Annual Report 2022
