WISAG
Solution: ATOSS Time Control
Usage: DE
Quantity: Employees 50,000
Appreciation, Dedication, Color!
WISAG employs around 50,000 people, who deliver a vast array of services across a wide range of industries. The Group provides services for commercial, infrastructural and residential properties as well as for industry and the ground services sector through its three equal companies WISAG Aviation Service Holding, WISAG Facility Service Holding and WISAG Industrie Service Holding. All of the services offered in these sectors are tailored to meet the needs of customers in the given industry. Because this calls for a strong team, the company places a clear focus on the people providing the services, which is also reflected in an awareness of its social responsibility. The company established the “Kiwis” foundation in 2015 to promote educational opportunities for children. WISAG House, a rented hotel in the company’s home town of Frankfurt, now offers a temporary home to over 600 women and children who have fled Ukraine.
WISAG means appreciation. WISAG means dedication. WISAG means color. These are the values by which the family business operates. Appreciation embodies the openness, respect and trust of a family. Dedication symbolizes the initiative, hard work and enthusiasm that drives every one of the 50,000 employees. Color stands for diversity, creativity and individuality, which form the essence of WISAG. The WISAG values are reflected in the day-to-day work of everyone in the company and the employees who provide services across the wide range of industries. Four business divisions, many companies and a large number of employees – this calls for a dynamic approach in order to create and maintain an attractive working environment, to meet the needs of customers and to be a sustainable business.
Dynamism, flexibility and employee satisfaction
One example of this can be found in the successful negotiations at the end of 2022 for a master agreement on pay and conditions for the WISAG ground services company at Cologne/Bonn Airport. The collective agreement will also apply to WISAG’s new operations at Düsseldorf Airport, thus creating an attractive future for the employees at North-Rhine Westphalia’s biggest airport. Efficient processes are essential to retain a focus on these aspects and to optimally map the division’s dynamic business activities in order to minimize the administrative burden and enable people to add value in their work.
Particularly in the complex service sector with its considerable volatility, efficient personnel processes are crucial for success. The flexibility of the ATOSS solution enables us to optimally map our diverse business activities and reduce our administrative workload significantly. We have more time for what really counts: excellent customer service and a modern, attractive working environment for our people.
Michael C. Wisser
CEO | WISAG
Workforce management for 50,000 employees
ATOSS Time Control is used throughout the Group for working time management. The aviation, facility and industry services divisions with their individual requirements therefore benefit from end-to-end digitalized processes and the flexible solution. The rollout is still ongoing in some subareas of the business, but most of the 50,000 employees are already working productively with the system. Times are recorded via terminals or a specially developed app before being transferred automatically to the ATOSS solution and forwarded to the payroll system. As an employer of tens of thousands of people, WISAG is aware of its special responsibility towards its workforce. This includes not only providing appropriate remuneration – in accordance with the collective agreement wherever possible – but also offering an attractive working environment. “As a modern company, we want to offer a modern work environment. Wherever we can, we enable mobile working, offer development programs for our employees and managers and strive to develop and establish modern and flexible working time models”, says Katrin Winter, Director of WISAG Jobs & Careers.
The family business WISAG was founded in 1965 and is one of the leading service companies in Germany today. The company provides aviation, facility and industry services.
Less administrative burden with automated processes throughout the Group
ATOSS Time Control enables all such measures. Forty different regional and sectoral collective agreements are in force at WISAG, all of which are mirrored in the ATOSS solution. For the security business, there is an individual solution for every German state. Thus, payroll accounting is not only correct but also on time thanks to the automated processes. Digital workforce management is firmly established throughout the Group and has helped to streamline administrative processes and reduce costs markedly. Individual areas of the business such as building cleaning and security also benefit from modern, digital workforce scheduling.
A flexible tool to handle volatility
Fast reaction times, small time windows, efficient workforce scheduling and perfectly coordinated processes – WISAG already has a flexible tool at its disposal to map these requirements and to cope with the considerable volatility in the services sector going forward and meet the company’s growth aspirations in the future. So it can always focus on what really matters for a service company: the customers and the workforce.
Source: ATOSS Customer WISAG | Annual Report 2022
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