Millions of people need medication every day. As a leading European healthcare provider, the PHOENIX group ensures that drugs and other medical products arrive day in day out where they are needed – quickly and reliably thanks to its wholesale and retail operations and Pharma Services. Comprising more than 34,000 employees and 153 distribution centers, the company commands virtually seamless operations across 26 European countries. In Germany alone, around 12,000 PHOENIX pharmacies are served – up to five times a day. This entails around 6,000 daytime trips and more than 850 at night. On average, no more than 45 minutes elapse from order receipt to goods handover to the drivers.
This impressive response time is based on an ingenious warehouse, logistics and transport system, a strong distribution network and professional workforce management. PHOENIX relies systematically on efficient staff processes and the ATOSS Enterprise Solution. The modules Workforce Scheduling and Flexible Assignment Plan ensure demand-driven planning and scheduling in the fast-moving distribution centers and the company's own customer service centers. Employees are integrated into the working time management processes via Self Services, while some members of the management team make additional use of the mobile ATOSS app. The 20 distribution centers in Germany were recently equipped with sturdy terminals at which around 2,500 shop floor employees can conveniently and intuitively tap into the self service offerings, such as vacation applications. Our solution currently manages the working times of around 8,000 employees in Germany, the United Kingdom and Switzerland. The vision of the PHOENIX group is to be the best integrated healthcare provider. We are delighted to be supporting this successful family business on this journey.
Source: Our customer PHOENIX group | ATOSS Annual Report 2016
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