Workforce management for service providers

Service quality – the key to success

Service quality and customer focus are the difference between success and failure in the services sector. Workforce management ensures agility and cost-effectiveness in an increasingly individualized society — during working times attuned to both customers and employees. For a customer journey with a definite feel-good factor.

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Services

Acer

The clear objective is to move away from rigid shift planning to flexible, customer-oriented workforce scheduling.

Services

Airhop

The company relies on ATOSS Time Control to plan the deployment of its staff in Munich, Essen and Gothenburg, Sweden – and more to come.

Services

BAWAG P.S.K.

The Automatic Duty Plan deploys the bank’s 2,300 employees cost optimized based on availability and qualifications.

Services

Callpoint

In order to achieve even more service-driven and at the same time more employee-friendly workforce scheduling, Callpoint opted for digital Workforce Management with the ATOSS Call Center Solution

Services

City of Würzburg

The City of Würzburg's innovative administration service has established an advanced Time & Attendance Management for its almost 3,000 employees.

Services

CommuniGate

CommuniGate relies on the ATOSS Call Center Solution to schedule the deployment of its employees.

Services

District of Mettmann

The District of Mettmann has been relying on the ATOSS Staff Efficiency Suite to manage its working time for many years. Each and every member of staff is included in the solution.

Services

HECTAS Netherlands

Time recording, working time management and workforce scheduling are now performed digitally for some 2,000 employees.

Services

Host Europe

Host Europe is characterized by an open and performance oriented corporate culture. ATOSS Time Control ensures the necessary transparency and fairness in working time matters. 

Services

HUK-COBURG

Around 1,600 employees are scheduled via the Automatic Duty Plan in nine customer service centers based on demand and in compliance with the rules.

Services

Jeppesen

Jeppesen has opted for the ATOSS Staff Efficiency Suite for its workforce management in EMEA.

Services

Jochen Schweizer Arena

Our software readily met all the requirements for time recording, access control and workforce scheduling.

Services

Luzerner Kantonalbank

Efficient processes and flexible working time establish the basis for achieving cost-effeciency, customer proximity, and creating an attractive working environment.

Services

Manthey-Racing

In each and every project, utmost precision and uncompromising quality are the name of the game. Efficient, agile personnel processes are an essential precondition in achieving this goal.

Services

radio ffn

The largest private broadcaster in North Germany relies on ATOSS Time Control to ensure maximum transparency and flexibility for its workforce scheduling.

Services

ReiseBank

ATOSS Workforce Management is used to plan staff deployment in the branches on a cost-optimized and demand-driven basis, taking into account the service level desired.

Services

STA Travel

Working time accounts and the status of vacations can be called up by both employees and supervisors, always right up-to-date and at any time.

Services

TEREG

In future, the working times of all around 1,700 TEREG employees will be managed digitally. Working time will then no longer be recorded on time sheets but, depending on the situation, on the phone, at PCs or on the road via smartphones.

Services

Vienna City Administration

To ensure that service runs smoothly and there are always sufficient personnel available, the city of Vienna relies on the ATOSS Enterprise solution.

Services

YORMA'S

Today, the solution takes care of all the working time management processes at YORMA’S – from time recording, holiday and absences planning through to the transfer of wage data to DATEV.

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Business cases from the services sector

For a customer journey with feel-good factor.

Best of Services (pdf, 14224 KB)

Every call deserves to be answered. Our Call Center calculates peaks precisely. So the service level is right every time.
 

Jürgen Bucher

Contact

Are you looking for a workforce management solution? I would be pleased to help you!

Jürgen Bucher
Senior Sales Operations Manager

T +49 89 42771345
E sales@atoss.com