Workforce management for service providers

The District of Mettmann has been relying on the ATOSS Staff Efficiency Suite to manage its working time for many years. Each and every member of staff is included in the solution.

Time recording, working time management and workforce scheduling are now performed digitally for some 2,000 employees.

In order to achieve even more service-driven and at the same time more employee-friendly workforce scheduling, Callpoint opted for digital Workforce Management with the ATOSS Call Center Solution

In future, the working times of all around 1,700 TEREG employees will be managed digitally. Working time will then no longer be recorded on time sheets but, depending on the situation, on the phone, at PCs or on the road via smartphones.

In each and every project, utmost precision and uncompromising quality are the name of the game. Efficient, agile personnel processes are an essential precondition in achieving this goal.

Today, the solution takes care of all the working time management processes at YORMA’S – from time recording, holiday and absences planning through to the transfer of wage data to DATEV.

The City of Würzburg's innovative administration service has established an advanced Time & Attendance Management for its almost 3,000 employees.

To ensure that service runs smoothly and there are always sufficient personnel available, the city of Vienna relies on the ATOSS Enterprise solution.

Jeppesen has opted for the ATOSS Staff Efficiency Suite for its workforce management in EMEA.

Host Europe is characterized by an open and performance oriented corporate culture. ATOSS Time Control ensures the necessary transparency and fairness in working time matters. 

CommuniGate relies on the ATOSS Call Center Solution to schedule the deployment of its employees.

The clear objective is to move away from rigid shift planning to flexible, customer-oriented workforce scheduling.

Working time accounts and the status of vacations can be called up by both employees and supervisors, always right up-to-date and at any time.

ATOSS Workforce Management is used to plan staff deployment in the branches on a cost-optimized and demand-driven basis, taking into account the service level desired.

The largest private broadcaster in North Germany relies on ATOSS Time Control to ensure maximum transparency and flexibility for its workforce scheduling.

Efficient processes and flexible working time establish the basis for achieving cost-effeciency, customer proximity, and creating an attractive working environment.

Our software readily met all the requirements for time recording, access control and workforce scheduling.

Around 1,600 employees are scheduled via the Automatic Duty Plan in nine customer service centers based on demand and in compliance with the rules.

The Automatic Duty Plan deploys the bank’s 2,300 employees cost optimized based on availability and qualifications.

The company relies on ATOSS Time Control to plan the deployment of its staff in Munich, Essen and Gothenburg, Sweden – and more to come.