Workforce Management for the retail sector

Optimizing personnel costs and elevating service levels

The customer is king. In order hold their own against current e-commerce competitors or efficiently implementing the demands of complex omni-channel strategies in actual practice, retailers need high service levels on the shop floor on the one hand, while commanding smoothly functioning logistics operations along the entire value creation chain on the other. Demand-driven workforce scheduling is playing a pivotal role for companies in the retailing and commerce sector. Thanks to digital workforce management, employees can be planned down to the minute, while factoring in specific demand drivers. This ensures optimal flexibility, value creation and economic efficiency.

BENEFITS AND EFFECTS OF WORKFORCE MANAGEMENT IN RETAILING

  • Optimization of personnel costs
  • Increased service levels, conversion rates and sales
  • Flexible, modern working times and enhanced employer attractiveness
  • Demand-driven and automated workforce scheduling and deployment
  • Greater transparency for strategic corporate management
  • Higher employee satisfaction thanks to integration into workforce scheduling
  • No compliance risks in terms of data protection directives and regulations, as well as the European Court of Justice judgement concerning mandatory working time recording

Greater transparency, higher planning quality and significantly more efficient HR processes – our new workforce management system is already making an impact.

Richard Kneis | Head of IT Department (CIO)
Alnatura

BUSINESS CASES FROM THE RETAIL SECTOR

For convincing purchasing experiences. Online and offline.

Best of Retail (pdf, 17970 KB)

WHY OPT FOR THE ATOSS RETAIL SOLUTION?

The ATOSS Retail Solution is specially designed for companies active in retailing. The software integrates the key functions of workforce forecasting, workforce scheduling and working time management into a unified workforce management system. Numerous additional modules ranging from time recording, access control, task and qualifications management via mobile apps and self services and all the way through to strategic capacity planning round out the portfolio of this innovative workforce management software.

STANDARD VERSION MEETS REQUIREMENTS STIPULATED BY EUROPEAN COURT OF JUSTIC RULINGS AND DATA PROTECTION DIRECTIVES

Moreover, the sector solution naturally meets all the demands and stipulations of the European Court of Justice concerning mandatory working time recording. Consequently, retailing companies are excellently equipped to face the future in terms of compliance and workforce management. The software in its standard version also factors in the key data protection directives and regulations.

ADVANTAGES OF INNOVATIVE WORKFORCE MANAGEMENT FOR THE RETAIL SECTOR

WORKFORCE FORECASTING

The unplannable is now plannable
CAPACITIY PLANNING

Long-term, strategic ressource steering
WORKFORCE SCHEDULING

Productivity and job satisfaction - on a clear upward trajectory
BUSINESS ANALYTICS

Mining working time information the intelligent way
SELF SERVICES

Engaging your people the smart way

RESULTS OF RETAIL CUSTOMER PROJECTS

In retailing, workforce management creates additional value on all levels. The figures from our customer projects speak for themselves. Our clients are benefitting from 95 percent forecasting precision in their planning, sales gains of 11 percent in connection with the same staff volumes, with planning input down by an impressive 90 percent and conversion rates up by 8 percent. These results from the retail sector clearly document the potentials that professional workforce management software is capable of unleashing.

THE GREATER THE DEMANDS, THE MORE COMPLEX WORKFORCE MANAGEMENT BECOMES

What is more, the key criteria impacting on demand-driven workforce scheduling continue to trend upwards. In addition to legislative, collectively agreed and company specific regulations, workforce scheduling also factors in qualification management, employee integration, special activities and campaigns, or even weather forecasts. Consequently, even a scenario involving no more than 30 employees at a single branch, with three different times of starting their work shifts can result in potential deployment variations running into 12-digit figures. Our retail sector case studies put you in the picture as to how our customers are mastering exactly such complexity in their deployment planning.

Globus Baumärkte

This retailer relies on ATOSS Retail Solution across the board for its 8,600 full-time and part-time employees.

SOURCE: ATOSS ANNUAL REPORT 2017

Hornbach

ATOSS Retail Solution is able to readily map the diversity of working time models, qualifications, country-specific legislation and pay-scales.

SOURCE: ATOSS ANNUAL REPORT 2016

Session

The deployment of employees is planned in such a way that a high quality of service and advice is guaranteed at all times.

SOURCE: ATOSS ANNUAL REPORT 2014

THESE COMPANIES ARE ALREADY SUCCESSFULLY USING ATOSS SOLUTIONS

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Retail & Chain stores

Alnatura

Market managers and planners are not only delighted with the high degree of functionality, but also appreciate their solution’s modern interactive design.

Retail & Chain stores

Breuninger

Workforce Forecasting and Automatic Duty Plan provide excellent forecasting and planning quality, ensuring premium service to match footfall.

Retail & Chain stores

Confiserie Sprüngli

Varying demands as well as Swiss legislation and regulations were to be met by a standard, future-proof software solution.

Retail & Chain stores

Confiserie Bachmann

Following on from the company-wide introduction of working time management and access control, workforce scheduling is being implemented for the roughly 400 employees active at the bakehouse and specialist retailers.

Retail & Chain stores

Deerberg

The working times in all areas are tailored to actual personnel demand. Employee wishes are included in the planning process.

Retail & Chain stores

DEHNER

ATOSS Retail Solution will now be implemented at 120 markets in Germany. The aims are clearly defined: expert advice at all times, matched by a generous supply of goods on display – also at peak times and during the weather dependent seasonal business.

Retail & Chain stores

Douglas

ATOSS Retail Solution optimizes the match between customer footfall and staff numbers as well as the store processes.

Retail & Chain stores

EDEKA

Six EDEKA regional companies and numerous retailers of all sizes use ATOSS solutions for many years to manage their staff.

Retail & Chain stores

engelhorn

engelhorn is a salient example of demand-driven and staff oriented workforce management along the entire value chain.

Retail & Chain stores

FRESSNAPF | MAXI ZOO

Fressnapf has been relying on ATOSS Workforce Management in the cloud since 2015 for its 1,300 employees at the 211 company managed stores in Germany.

Retail & Chain stores

Gebr. Heinemann

Gebr. Heinemann relies on a high degree of automation, efficient process management and demand-driven planning and scheduling.

Retail & Chain stores

Globus

Following reference visits to Breuninger and Sprüngli, Globus opted for ATOSS Retail Solution in the cloud.

Retail & Chain stores

GLOBUS Baumärkte

To ensure that personnel processes remain lean and staff deployment cost-effective, this retailer relies on ATOSS Retail Solution across the board for its 8,600 full-time and part-time employees.

Retail & Chain stores

HORNBACH

ATOSS Retail Solution is able to map the diversity of working time models, qualifications, country-specific legislation and pay-scales without difficulty.

Retail & Chain stores

Lacoste

The working hours of the about 250 employees are scheduled using the ATOSS Retail Solution compact so as to ensure optimum customer service at all times.

Retail & Chain stores

Mister Spex

The ATOSS Enterprise Solution provides the necessary flexibility in the area of human resources.

Retail & Chain stores

PANDORA

Time recording in sales is handled by the POS system. Area and Store Managers benefit from greater transparency and in-depth, company-wide analyses.

Retail & Chain stores

Parfümerie Akzente

Manual input and mathematical errors are now a thing of the past. The perfumery benefits from greater transparency in all aspects of working time and personnel costs. 

Retail & Chain stores

Peter Hahn

The ATOSS solution takes the forecast volume of calls into account, guaranteeing consistently qualified customer care.

Retail & Chain stores

ROLLER

ROLLER manages the balancing act between low prices with good service, cost-effectiveness and satisfied employees with the aid of ATOSS Retail Solution.

Retail & Chain stores

SEGMÜLLER

SEGMÜLLER relies on efficient working time management and service-oriented workforce scheduling based on the ATOSS Retail Solution.

Retail & Chain stores

session

The deployment of employees is scheduled with ATOSS Time Control in such a way that a high quality of service and customer experience is guaranteed at all times.

Retail & Chain stores

Shell Retail Netherlands

The team and management enjoy smooth communication and collaboration anytime and anywhere thanks to our Mobile Workforce Management app.

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It’s all about customer satisfaction. You can rely on our Retail Solution to optimize service levels, sales and personnel costs.
 

Jürgen Bucher

Contact

Do you have any questions regarding the ATOSS retail solution? I would be pleased to help you!

Jürgen Bucher
Senior Sales Operations Manager

T +49 89 42771345
E sales@atoss.com