Workforce Management for the retail sector

Optimizing personnel costs and elevating service levels

The customer is king. In order hold their own against current e-commerce competitors or efficiently implementing the demands of complex omni-channel strategies in actual practice, retailers need high service levels on the shop floor on the one hand, while commanding smoothly functioning logistics operations along the entire value creation chain on the other. Demand-driven workforce scheduling is playing a pivotal role for companies in the retailing and commerce sector. Thanks to digital workforce management, employees can be planned down to the minute, while factoring in specific demand drivers. This ensures optimal flexibility, value creation and economic efficiency.

BENEFITS AND EFFECTS OF WORKFORCE MANAGEMENT IN RETAILING

• Optimization of personnel costs
• Increased service levels, conversion rates and sales
• Flexible, modern working times and enhanced employer attractiveness
• Demand-driven and automated workforce scheduling and deployment
• Greater transparency for strategic corporate management
• Higher employee satisfaction thanks to integration into workforce scheduling
• No compliance risks in terms of data protection directives and regulations, as well as the European Court of Justice judgement concerning mandatory working time recording

WHY OPT FOR THE ATOSS RETAIL SOLUTION?

The ATOSS Retail Solution is specially designed for companies active in retailing. The software integrates the key functions of workforce forecasting, workforce scheduling and working time management into a unified workforce management system. Numerous additional modules ranging from time recording, access control, task and qualifications management via mobile apps and self services and all the way through to strategic capacity planning round out the portfolio of this innovative workforce management software.

STANDARD VERSION MEETS REQUIREMENTS STIPULATED BY EUROPEAN COURT OF JUSTIC RULINGS AND DATA PROTECTION DIRECTIVES

Moreover, the sector solution naturally meets all the demands and stipulations of the European Court of Justice concerning mandatory working time recording. Consequently, retailing companies are excellently equipped to face the future in terms of compliance and workforce management. The software in its standard version also factors in the key data protection directives and regulations.

RESULTS OF RETAIL CUSTOMER PROJECTS

In retailing, workforce management creates additional value on all levels. The figures from our customer projects speak for themselves. Our clients are benefitting from 95 percent forecasting precision in their planning, sales gains of 11 percent in connection with the same staff volumes, with planning input down by an impressive 90 percent and conversion rates up by 8 percent. These results from the retail sector clearly document the potentials that professional workforce management software is capable of unleashing.

THE GREATER THE DEMANDS, THE MORE COMPLEX WORKFORCE MANAGEMENT BECOMES

What is more, the key criteria impacting on demand-driven workforce scheduling continue to trend upwards. In addition to legislative, collectively agreed and company specific regulations, workforce scheduling also factors in qualification management, employee integration, special activities and campaigns, or even weather forecasts. Consequently, even a scenario involving no more than 30 employees at a single branch, with three different times of starting their work shifts can result in potential deployment variations running into 12-digit figures. Our retail sector case studies put you in the picture as to how our customers are mastering exactly such complexity in their deployment planning.