High-precision workforce scheduling for satisfied customers and satisfied teams

Stronger sales, better service, lower costs

Whether discount, premium, stationary, online or omnichannel – today’s retailing stands and falls with service quality, availability of goods and keeping customer promises. If sales teams and products are at hand when shoppers need them, conversion rates, customer and employee satisfaction all trend upwards. Given intelligent planning, personnel costs stay firmly grounded.

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These retail sector companies rely on ATOSS. An excerpt from the customer list.

Optimize the point-of-sale with digital HR planning

Customers are in the shop, but no sales staff in sight? A product in the shopping cart, but not in stock? Whether in front of or behind the scenes – demand fluctuations call for efficient processes and customer-oriented duty plans. Thanks to workforce management, you ensure that your employees are on duty precisely when and where they generate added value.

Compliance revolving around working time and personnel information

Your employees are recording their presence by way of a wide variety of end devices. At PCs, terminals, cash register systems or mobile via apps. The data is digitally transferred to the time management system without gaps and is available at any time in an audit-proof format. Exactly as prescribed by the ECJ ruling. In this way, you are also complying with the GDPR.

Continuous process optimization is a must in the fast-moving and highly seasonal retail business. Digital workforce management holds such enormous potential that the return on investment is achieved in the shortest possible time.

Jörg Funke
Managing Director, Butlers

Design up-to-the-minute duty plans based on time balances

If eCommerce order processing is to run smoothly, the supply chain must also run smoothly. Workforce management ensures that the employee with the right qualification performs the right activity at the right time – and at the right point in the supply chain. Throughput and cut-off times are automatically factored in. That’s fulfillment with satisfaction guaranteed.

Reconciling working time and purchasing behavior

Our solution determines the exact staffing requirements and plans the deployment on a daily, hourly or even down to the minute basis. The forecasts take demand drivers such as special promotions, weather, order volume, sales, customer frequency or receipt size all into account. Past data can also be referenced. The factors relevant to your business flow into the planning via interfaces to cash register or merchandise management systems as well as customer frequency counters.

Optimal fulfillment thanks to an efficient supply chain

Greater employee self-determination

Motivated employees make all the difference. Self-services, workforce management apps, shift exchange platforms and preferred duty plans enable them to shape and design their working hours to the greatest possible extent. Employee-oriented workforce scheduling on the shop floor, in the warehouse or in the online shop promotes stronger motivation, commitment and a convincing customer experience.