ATOSS Retail Solution – making sure your customers come back
High personnel costs, service deficiencies at peak times, untapped sales potential – our solution to this dilemma is demand-optimized workforce scheduling. If staff are in the store when customers really need them, your increase the conversion rate and not the cost of personnel – providing the system is based on intelligent planning. IT-supported workforce scheduling supports companies in retail by enabling down-to-the minute workforce scheduling based on demand drivers such as sales, customer frequency and receipt volumes and taking precise account of daily peaks and lows. 95 percent forecast accuracy, 11 percent more sales with the same workforce numbers, 90 percent less planning input and an 8 percent increase in the conversion rate – these are figures taken from current ATOSS retail projects. They impressively underline the true potential of workforce management.
High-precision workforce deployment in branch stores
The retail sector in particular is defined by factors such as long opening hours, significant demand fluctuations, varying service concepts and high personnel costs. Service-oriented yet cost-optimized sales staff deployment is a crucial success factor. Behind the scenes in logistics there is also a growing demand for precisely timed staff availability. At the same time, a huge increase in the range of factors that play into optimized workforce scheduling has entered the picture. In addition to statutory requirements, pay scales and specific internal regulations, scheduling also has to take account of qualifications, individual preferences, break times, special campaigns and even weather forecasts. With 30 staff in a store and three different starting times, the scheduling options run into 12 digits, resulting in levels of complexity that can no longer be handled manually by spreadsheets. A professional workforce management tool is required that gives retail companies the ability to map out complex scenarios, taking into account specific internal requirements and enabling precise staff deployment and management.