Supreme quality standards
Lufthansa, Europe’s largest airline, uses the ATOSS Staff Efficiency Suite to plan and manage the deployment of around 35,000 employees in various areas of activity. The aim is to offer passengers the best possible service, while giving staff a high degree of autonomy in the way they organize their work. Because Lufthansa places great emphasis on self-determination. Its workforce is systematically involved in processes revolving around time and attendance management and duty scheduling. In the Frankfurt and Munich hubs, workforce scheduling is supplemented across the board by preferred duty planning, with huge success. Employees use the online shift exchange platform to swap shifts with each other, which enhances a sense of individual responsibility and motivation. All this has a direct impact on the service quality. Planning staff also benefit: The ATOSS Dashboard displays a clear overview of all relevant real-time data and acts as a cockpit for demand- and customer-driven scheduling.
Source: Our customer Lufthansa | ATOSS Annual Report 2014
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