Mister Spex has established a contemporary way of buying glasses. Europe's leading online optician with virtual shops in eleven European countries combines the benefits of e-commerce with expert advice and the best of service for its roughly two million customers. This aspiration is supported by a partner network of more than 550 local opticians. From its headquarter in Berlin, Mister Spex distributes an extensive range of directly available, branded glasses and sunglasses via the internet. Every day, thousands of customers in Europe are supplied with high-quality glasses, contact lenses or care products – over 9,000 packages a day at peak times. And the company continues to expand. In 2016, Mister Spex opened its first offline store in Berlin and further regional shop concepts are to follow. Change is part of the daily agenda at Mister Spex. ATOSS Workforce Management forms the basis for making the company's rapid growth and online shoppers' volatile purchasing behavior controllable.
450 employees are currently integrated into the time & attendance management via Self Services. In the workshop, logistics and contact center, ATOSS Workforce Scheduling ensures that there is always a sufficient number of qualified staff available. To align its service even more closely with customers' purchasing behavior, Demand Forecasting and Automatic Duty Plan will be introduced in the contact center and the offline shops. Agility, innovative energy and customer focus have made Mister Spex the European market leader in online optics. The ATOSS Enterprise Solution provides the necessary flexibility in the area of human resources. And that is a good thing, too, as the company has a clear vision: "Become Europe's favorite way and place to buy eyewear."
Source: Our customer Mister Spex | ATOSS Annual Report 2016
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