For those magic moments
Off to the cloud: Our customer PANDORA has now changed sides. This globally active mono-brand jeweler is now no longer planning and managing the working times of its 1,300 employees at its 180 German stores on premises – but in the ATOSS cloud instead. The decisive factors behind the change within our solution world were the company's expansion strategy, the complex IT security specifications stipulated by headquarters in Denmark and the focus on its core business. And at PANDORA, there were absolutely no doubts about what this is: modern, high-quality jewelry and brilliant shopping experiences matched by an aesthetic, appealing ambience. The concept is delivering and the branch network is putting in continuous growth. Hamburg based German headquarters are supporting this growth as well as retail productivity with ATOSS Retail Solution.
The demands made on the solution have remained the same. Cloud-based workforce scheduling is driven by service and costs, taking footfall and budgets into account. Administrative activities, as well as visual merchandising are also incorporated into the planning and scheduling process. In future, the Automatic Duty Plan will be further optimizing planning quality and thereby the service levels in stores – with introduction slated for 2018. At peak times such as the run up to Christmas, PANDORA also relies on the solution to manage up to 500 seasonal staff, consisting of mainly part-time employees. Time recording in sales is handled by the POS system. Area and Store Managers benefit from greater transparency and in-depth, company-wide analyses. Customers are delighted with the exquisite pieces of jewelry and their chic designs, a unique collection of charms and excellent in-store service.
Source: Our customer PANDORA | ATOSS Annual Report 2016