The citizen is king
Closer to the people, better service, lower costs. Public administrations are now called upon to think and act like businesses. They need to offer local citizens an optimum level of service while simultaneously reducing administrative costs. Leading edge workforce management supports the public sector in mastering this challenge.
The Vienna City Administration employs around 30,000 people and is the port of call for a local population of about 1.7 million, as well as countless tourists from around the world. From drinking water supply to garbage disposal, pre-school facilities to schools and emergency services – the service company is instrumental in making sure that everyday life in this city works. The municipality relies on the ATOSS enterprise solution to ensure that the service runs smoothly in all the various departments and that there are always enough staff to deal with the concerns of the citizens.
Source: ATOSS Annual Report 2013
For a customer journey with feel-good factor
Business cases from the services sector. For a future-oriented, flexible workforce scheduling.
Being close to our citizens and providing quick service are top priorities for us. Workforce management means greater efficiency, which in turn means that we have more time for the concerns of Vienna's population and visitors.